Do I have to become a member to make orders?

No you do not have to become a member. Members do get special discounts on items in stock.


How long does shipping take?

Orders within Canada and the United States typically take 3-7 business days once they’ve been shipped out. International orders can take longer depending on where it’s travelling, but typically range from 5-18 business days

Your order could take anywhere from 24 hours to 7 days to be prepared for shipment – Please be patient with us and feel free to reach out with any questions! 


My package hasn’t arrived and I’m worried. What should I do?

Tracked Shipments

If you paid for tracked shipping, please be patient and stay up to date by following the tracking information updates that can be accessed through your tracking number. If you do notice something odd happening with your package in transit (e.g. the package keeps rerouting), please feel free to send us an email and we’ll do our best to help sort it out for you.


Do I have to pay customs fees?

If you’re ordering outside of Canada, we have no control over any additional customs fees that occur. We do not cover customs fees or any reimbursements related to customs fees.